Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

https://www.amazon.com/Powerful-Phrases-Effective-Customer-Service/dp/081442032X?&linkCode=ll1&tag=stalinkay-20&linkId=e5409a879a594d56caf05ec179265729&language=en_US&ref_=as_li_ss_tl